Responsible Gaming

At Bof Casino, we are fundamentally committed to providing a safe, fair, and entertaining environment for our players. Recognising that gambling is a form of leisure that carries a risk of harm, our primary objective is to promote responsible gambling and prevent it from becoming a source of personal difficulty. As a licensee of the United Kingdom Gambling Commission, we adhere to the strictest standards of player protection and social responsibility. This policy outlines our approach and the practical tools we provide to help you stay in control.

Our Commitment to Player Safety

We view responsible gambling as a shared responsibility. Our duty is to provide you with the information, tools, and support necessary to make informed decisions about your play. We are committed to:

  • Preventing underage gambling through rigorous age and identity verification.
  • Protecting vulnerable individuals from being exploited or harmed by gambling.
  • Providing clear, transparent terms for all games and promotions.
  • Implementing systems to identify and interact with customers who may be at risk of harm.
  • Ensuring our advertising is socially responsible and never targets vulnerable persons.

Tools for Managing Your Play

We provide a suite of powerful, easy-to-use tools directly within your account settings. These are designed to give you absolute control over your gambling activity.

1. Deposit Limits
You can set mandatory limits on the amount of money you can deposit into your account over a chosen period. This is the single most effective tool for managing your spending.

  • How it works: You can set daily, weekly, or monthly deposit limits. Once a limit is set, it cannot be increased until after a 24-hour cooling-off period. A decrease in your limit takes effect immediately. You can view and adjust your limits at any time in the “Responsible Gambling” section of your account.

2. Time-Out (Cooling-Off Period)
If you feel you need a short break from gambling, you can take a Time-Out. During this period, your account will be temporarily suspended.

  • Options Available: You can choose a Time-Out period of 24 hours, 48 hours, 7 days, 30 days, or up to 6 weeks.
  • Effect: You will be unable to log in to your account, place bets, or receive any promotional communications for the duration of the Time-Out. The Time-Out cannot be revoked early.

3. Self-Exclusion
For a longer-term break, we offer a self-exclusion option. This is a serious commitment for a minimum period.

  • Via Bof Casino: You can self-exclude from our services for a chosen period of 6 months, 1 year, or 5 years. Once confirmed, this action is irreversible for the chosen duration. Your account will be closed, and you will be unable to reopen it or create a new account until the exclusion period has ended.
  • GAMSTOP – The National Scheme: For complete exclusion from all UKGC-licensed online gambling sites, we strongly advise you to register with the free national self-exclusion service, GAMSTOP. Registration at gamstop.co.uk will prevent you from using any online gambling companies licensed in Great Britain for your chosen period (minimum 6 months).

4. Reality Checks (Session Reminders)
To help you keep track of time spent playing, you can activate session reminders.

  • Function: You will receive a pop-up notification at regular intervals (e.g., every 30 minutes) during your gaming session, showing exactly how long you have been logged in and playing. This allows you to pause and make a conscious decision to continue or stop.

5. Transaction History & Activity Statements
You can access a full, detailed record of all your deposits, withdrawals, and game play at any time. We encourage you to review this regularly to stay aware of your spending and time investment.

Identifying Problem Gambling

Gambling should be a fun hobby, not a source of distress. It is important to recognise the signs of problematic behaviour. Ask yourself the following questions:

  • Do you spend more money or time on gambling than you intended?
  • Do you gamble to escape from problems or feelings of anxiety or depression?
  • Do you lie to family or friends about your gambling or hide it from them?
  • Have you tried and failed to control or stop your gambling?
  • Do you need to gamble with larger amounts of money to get the same feeling?
  • Do you feel restless or irritable when trying to reduce or stop gambling?
  • Have you jeopardised or lost a significant relationship, job, or educational opportunity because of gambling?
  • Do you rely on others to provide money to relieve desperate financial situations caused by gambling?

Answering “yes” to some of these questions may indicate a potential gambling problem.

Where to Find Help and Support

If you are concerned about your own gambling or that of someone close to you, free, confidential, and professional help is available. We encourage you to contact the following organisations:

  • GamCare: The leading provider of information, advice, and support for anyone affected by gambling harms in Great Britain. They offer a free helpline, live chat, and forum.
    • Website: gamcare.org.uk
    • Helpline: 0808 8020 133 (Freephone, 24/7)
  • BeGambleAware: A national charity providing information and directing people to treatment services.
    • Website: begambleaware.org
    • Helpline: 0808 8020 133
  • Gamblers Anonymous: A fellowship of individuals who share their experience to help each other recover from a gambling problem.
    • Website: gamblersanonymous.org.uk

Our Proactive Player Protection Measures

Our responsibility goes beyond providing tools. We utilise sophisticated monitoring systems to track play patterns for signs of potential harm. Our specially trained Customer Support and Responsible Gambling teams may proactively contact you if we observe behaviour that suggests you may be at risk, such as:

  • Extremely long or frequent gaming sessions.
  • Chasing losses with increased deposits.
  • Gambling outside of normal waking hours consistently.
  • Playing while using multiple responsible gambling tools in quick succession.

Any interaction is conducted with care, discretion, and a focus on your wellbeing. Our goal is to offer support and direct you to helpful resources, not to judge.

Protection of Minors and Vulnerable Adults

It is a criminal offence for anyone under the age of 18 to gamble. We use multiple layers of verification to prevent underage access. We also train our staff to identify and protect customers who may be vulnerable due to mental health, substance abuse, or financial difficulties, intervening where appropriate to prevent harm.

By playing at Bof Casino, you agree to use our services responsibly. We are here to help. If you have any questions about the tools mentioned above or wish to discuss your gambling habits in confidence, please contact our Responsible Gambling team directly at [email protected]. Your wellbeing is our priority.